20% OFF ESSENTIALS FOR YOUR AT-HOME regimen

0

Your Cart is Empty


3 Powerful Organic Solutions

Customize your skincare!


Address multiple "problem areas" simultaneously

Targeting the signs of aging

Simple "Plant based" solutions Safe for sensitive skin


Restore your youthful appearance

FAQ

General Questions

Natural cosmetics use the power of nature, Plant oils, fats and waxes - as well as extracts from flowers, herbs and fruits - are processed into formulas that care for skin and hair and help boost their natural properties.

In contrast to conventional cosmetics, natural cosmetics are created without irritating or damaging chemical ingredients that are suspected of harming our health.

This is guaranteed via internationally valid standards, according to which natural cosmetic products are certified.

These standards also ensure that the manufacturer adopts resource-saving production processes, which take into account the optimum biodegradability of raw materials as well as environmentally friendly packaging and protection of animals.

Substances like parabens, mineral oils, aggressive surfactants, silicones, paraffins, PEGs and synthetic fragrances and color agents are artificially manufactured products produced in industrial processes.

While some ingredients make the skin and hair appear firmer and smoother at first glance, they may prevent it from breathing and affect its capacity to regenerate in the long-term. Certain ingredients may also negatively impact the skin’s defensive properties and ability to regulate moisture balance.

· Paraffins are petroleum distillates.

They can form a film on the skin that has an effect on the skin’s ability to breathe.

· Silicones, like paraffins, form a film on the skin and hair which can smother the surface. What’s more, silicones are not biologically degradable.

· Parabens are petrochemical preservatives

that cannot be used in certified natural cosmetics due to their potential health risk.

· The effects of synthetic fragrances and color agents have so far been the subject of little research. Due to the fact that they can cause allergies, they are strictly not used in natural cosmetics.

· Polyethylene glycols(PEGs) are petrochemical, water-soluble molecular compounds that cannot be used in certified natural cosmetics due to their high risk potential.

As a certified natural cosmetics brand, we firmly believe: Animal testing may not be carried out or commissioned either in the development or testing phase of products.

The use of raw materials sourced from vertebrates is not permitted. Only certain animal-based products such as milk or honey are permitted.

Shipping Questions

We will be happy to change the shipping address for you order! Please email our Customer Care team by clicking HERE with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process.

Unfortunately we are also unable to change your shipping address from a domestic US address to an International address, or from an International address to a domestic US address. Please note that changes to your order may be limited during periods of high order volume, including launches and promotions.

Once your order ships, we are unable to make any changes to the shipping address. You should still be able to update your address on the USPS website, though!

If your package returns to us due to an incorrect address, it will be cancelled and refunded. We will notify you if this happens!

Yes! Please follow these rules or your package might not make it!

1. Write out the service member’s full name in the name field. Be sure to include their Unit as well on Address Line 1.

2. The city field will need to be one of the following abbreviations set forth by the Military:

· APO: Army Post Office

· FPO: Fleet Post Office

· DPO: Diplomatic Post Office

3. The Region field for your order needs to be assigned a “state code,” which is categorized by the following abbreviations:

· AA: Armed Forces Central and South Americas (Armed Forces Americas)

· AP: Armed Forces Pacific

· AE: Armed Forces Europe (including-Canada, Middle East, and Africa)

4. Set the country as the United States, as these addresses are considered part of the U.S.

Order Questions

Yes!

Please email our Customer Care team by clicking HERE with your order number, original email address, and the updated email address so that we may make the changes for you.

Once your email address has been updated, we can resend your order confirmation and/or shipping confirmation emails to the updated address. :)

No, unfortunately we cannot modify orders once they have been placed. All sales are final. So sorry for any inconvenience!

We’re so sorry for the mix up with your order!

Please email our Customer Care team by clicking HERE with your order number and pictures of the following:

the stamped initial/number on the outside of your envelope or box,

the order packing slip with with the stamped initial visible, and a picture of the products you did receive. Please note that all order issues must be reported within 14 days of delivery. We’ll get YOUR order sent out asap!

If you receive an incorrect order, we are so sorry for the mix up! Please contact our Customer Care team by clicking HERE within 14 days of delivery with your order number and pictures of the following:

· the stamped initial/number on the outside of your envelope or box,

· the order packing slip with the stamped initial visible,

· a picture of the incorrect product, with a picture of the bottom/side label of the product so we can see the 4-digit lot number

· and a list of the babies that are missing.

We'll get back to you ASAP!

We do our best to get your order to you in perfect condition, but mistakes can occasionally happen.

Please contact our Customer Care team by clicking HERE within 14 days of delivery so that we may help you further.

Please be sure to provide photos of your broken baby/babies with a photo of the bottom/side of the product so we can see the 4-digit lot code as well as the name of the affected items so we can best assist you!

We know, this is the ultimate tragedy and we are sorry you had to experience it! Luckily, although some of life’s tragedies are not fixable…this one totally is.

All you have to do is place a tissue over your shadow pot and press down with a round flat item. Ta-da! Practically good as new.

No need to worry, unfulfilled just means your order is processing and has not yet shipped! Once your order ships, it will be marked as Fulfilled/Shipped. You'll receive an email with tracking once this happens!

Product Questions

We are extremely proud to be cruelty free! No outside company tests on animals for us, and none of our suppliers test on animals.  

Slaying Scarlett products bearing the Cruelty Free emblem are developed and manufactured without any testing or experimentation of the products or their ingredients on any animals.  

The only way to be sure you're getting the real deal is to purchase from one of the authorized sellers below: 

 slayingscarlett.com - the best place to pick up all your faves and the newest launches!!